'Unassigned' avatar missing in Jira Server.

[Mikolaj Toczek]

Hi,

For some reason, when an issue in my Jira server instance is 'unassigned', instead of displaying the regular avatar of the unassigned 'user' it shows this :

What I've noticed so far is that the request for the avatar is missing its ID in parameters, that's probably why it's not finding it (404) :

Any idea why that might be? We were importing some avatars from and old instance into ours when setting it up, so the files / records in 'avatar' table were definitely modified, but I'm not sure how to narrow down the cause of  (only) this particular avatar missing.

Jira Server version 7.6.2.

[joshloe]

Mikolaj,

Since you were importing avatars, can you do the following:

 Run this query against your database:

SELECT id, filename FROM avatar;

Check that the filenames in your avatars directory <jira-home>/data/avatars/ match the reported filenames. The Filenames will have the format:  ID_[size]_FILENAME.

In some cases you may notice an extension: '*jrvtg.png' This is an indication that the avatar files have been upgraded from an older version of JIRA. 

Resolution

1. Move or copy the images in <jira-home>/data/avatars/ from the old JIRA application instance to the new one.
2. Ensure the Avatars directory file names match those in the database if upgrading from a version of JIRA before 6.1.7

Source: Custom Avatars Missing after a JIRA application gets upgraded or migrated

Hopefully this at least sets you on the right path  Mikolaj,

-Josh Loe

[Mikolaj Toczek]

Hi Josh,

I have the correct record corresponding to the unassigned avatar in the database, but no matching file in <jira-home>/data/avatars/ 

HOWEVER I also checked my TEST instance, which is running the same Jira version but is not experiencing the problem with the missing 'unassigned' avatar, and there is no file like "*Avatar-unknown.png*" or anything like that in there either (i tried searching by ID and parts of the filename with wildcards and it is definitely not there). After running a quick search I found that the 'Avatar-unknown.png', 'small_Avatar-unknown.png' etc. files (not prefixed with the ID from the database) can be found in <jira-install>/atlassian-jira/WEB-INF/classes/avatars/

Are you sure the file with the 'unassigned' avatar should be in <jira-home>/data/avatars/ ? If that is the case then I am ever more confused as to why I am not experiencing the issue on my TEST instance..

[Chris Nelson]

While fixing them all is an admirable goal, the only problem I am having is with the Unassigned avatar and there are 205 lines in the `avatar` table.  I'd like to know which one is for Unassigned so I can fix just that file.  Does `Unassigned` have an ID?  How can I find it?