Unexpected exception during JIRA startup. This JIRA instance will not be able to recover. Please check the logs for details

[Sandrine]

Hello,

I had a JIRA demo version(6.2) which I upgraded to the latest one (7.0).

I got this :

Unexpected exception during JIRA startup. This JIRA instance will not be able to recover. Please check the logs for details

With errors :

2016-03-03 15:26:13,713 localhost-startStop-1 ERROR      [c.a.jira.startup.LauncherContextListener] Unable to start JIRA. java.lang.RuntimeException: com.atlassian.core.AtlassianCoreException: Error messages: Errors: Import error: UPGRADE_EXCEPTION - The following licenses are too old to install this version of JIRA (7.0.4): JIRA Software. The licenses for this instance only grant access to versions of JIRA created before 06/May/15 4:00 PM.

 at com.atlassian.jira.startup.EmbeddedDatabaseMigrator.importAndContinue(EmbeddedDatabaseMigrator.java:139)  at com.atlassian.jira.startup.EmbeddedDatabaseMigrator.start(EmbeddedDatabaseMigrator.java:57)  at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$473(DefaultJiraLauncher.java:136)  at com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$15/1231435825.run(Unknown Source)  at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:298)  at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:194)  at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:120)  at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$471(DefaultJiraLauncher.java:89)  at com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$2/1470335600.run(Unknown Source)  at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)  at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:87)  at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:79)  ... 5 filtered  at java.util.concurrent.FutureTask.run(FutureTask.java:266)  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)  at java.lang.Thread.run(Thread.java:745)

2016-03-03 15:26:13,713 localhost-startStop-1 ERROR      [c.a.jira.startup.LauncherContextListener] Unable to start JIRA. java.lang.RuntimeException: com.atlassian.core.AtlassianCoreException: Error messages: Errors: Import error: UPGRADE_EXCEPTION - The following licenses are too old to install this version of JIRA (7.0.4): JIRA Software. The licenses for this instance only grant access to versions of JIRA created before 06/May/15 4:00 PM.

 at com.atlassian.jira.startup.EmbeddedDatabaseMigrator.importAndContinue(EmbeddedDatabaseMigrator.java:139)  at com.atlassian.jira.startup.EmbeddedDatabaseMigrator.start(EmbeddedDatabaseMigrator.java:57)  at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$473(DefaultJiraLauncher.java:136)  at com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$15/1231435825.run(Unknown Source)  at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:298)  at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:194)  at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:120)  at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$471(DefaultJiraLauncher.java:89)  at com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$2/1470335600.run(Unknown Source)  at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)  at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:87)  at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:79)  ... 5 filtered  at java.util.concurrent.FutureTask.run(FutureTask.java:266)  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)  at java.lang.Thread.run(Thread.java:745)

Is there anything I can do ?

Many thanks.

Sand

[Nic Brough -Adaptavist- · Accepted solution]

The error message is pretty clear - you have tried to upgrade a system to a version that you are not entitled to use.  You will need to go back to your 6.2 installation, get valid current licences for it and install them, and then your upgrade should be fine.