Unusual behaviour while creating a ticket from JETI

[Lewis Tanguhwar]

Has anyone come across this characteristic before?

While Creating tickets via Jira Email this Issue

The description field as well as they comment field is populated.

This is so strange, I wonder what could be the likely reason behind this.

Any recommendations to fix this?

[G subramanyam]

Hi @Lewis Tanguhwar welcome to the Atlassian community.

I'm unable to replicate the same on my Jira work instance at the moment.

If I'm in your shoes, I would check with my Jira admin to see if they made any field configurations to the project/ boards.