Upgrading JIRA from 6.3.11 to 7.0 fails

[Deleted user]

It my demo box  installation of JIRA and while I am trying to upgrade from 6.3.11 to 7.0. Its failing with error message :

:java.io.FileNotFoundException: /opt/atlassian/jira/bin/atlassian-jira-software-7.0.0-jira-7.0.0-x64.bin.28600.dir/stats.properties (No such file or directory)"

any pointer to resolve it.

[Lava Kumar Dukanam _Appfire_ · Accepted solution]

Hi @[deleted],

As mentioned here, This error occurs when the installer is placed inside the Confluence installation directory. When the installer runs, it creates a new directory called atlassian-confluence-x.x.x-x64.bin.xxxx.dir in the same directory as the installer, then removes the existing installation directory. If the installer is located within the installation directory, this new directory will be be removed as soon as it is created.

If the error above is in the logs, there's a good chance the Confluence installation directory has been removed. Roll back to a backup taken before the upgrade, then run the upgrade again with the installer outside of the Confluence installation directory.

Thanks,

Lava

[Deleted user]

 thanks for your response but I am upgrading JIRA Software and not the Confluence.

[Lava Kumar Dukanam _Appfire_]

It shouldn't make any difference i guess.

[Deleted user]

ok, is there a link which I can use to understand the "Roll back to a backup". in my /opt/atlassian/ there is "jira-6.3.11-back.zip' and there is no content in /opt/atlassian/jira there is nothing.

[Lava Kumar Dukanam _Appfire_]

Hi Manav,

Please refer this KB article to roll back your upgrade.Once this is done, run the installer outside of your installation directory.

Let me know how it goes.

Thanks,

Lava

[Deleted user]

Thanks It works.

[Lava Kumar Dukanam _Appfire_]

Awesome!