Upgrading Jira Software only updates Jira Core version?

[Brian]

Hi 

I have meticulously found and fetched the 8.13.11 version of Jira Software (atlassian-jira-software-8.13.11-x64.bin) and Jira Servicedesk 4.13.11  (atlassian-servicedesk-4.13.11-x64.bin)

Both have now been installed to my Jira server. 

I started installing Jira Software and it went smooth. 
Then Servicedesk was installed, also with no hiccups. 
And lastly all AddOns/Apps/Plugins were updated. 

Now, when I check versions, I can see that only Jora Core and Jira Servicedesk was ever updated !? 

Jira Core is 8.13.11
Jira Servicedesk is 4.13.11 

But Jira Software  is  still the somewhat older 8.5.3 



I hope someone can shed light on: where did what go wrong? 

[Nic Brough -Adaptavist-]

This looks quite odd, but it's not that unexpected - the binary installers can update and re-install all three applications.  Atlassian don't intend you to run both installers (all all three!) when you've got Core + Jira Service Management (Desk) + Jira Software.

I think there's three things that may have happened:

• The JS installer failed to upgrade, then the JSM worked, leaving you with a good Core + JSM, but an old Software
• The first install you ran upgraded Core and Software as expected, then the second install found the Core install was up to date, updated JSM, but then spotted the Software wasn't the version it expected and grabbed the version it thought was right. 
• I have misunderstood the question with my assumption that you are running a single Jira, and you've actually got Core + JSM and Core + JS as separate installs.

Assuming it is a single install though, then I would not try to run both installers.  Use one of them to get the latest Core + Application, then go into "manage applications" and use the "upgrade" button in there to get the second Application upgraded.  I'd also try that upgrade for Jira Software first in your existing system, not start from scratch!

[Brian]

I ran both installers, using "upgrade" in both. 
The first run was the JiraSoftware and the second was JiraServicedesk

None of them seemed to complain about things it failed or ignored. 

I tried running the JiraSoftware (Upgrade) once again, also this time no complaints from installer. It actually upgraded the JiraSoftware from 8.5.3   til   8.13.11 

Did you just tell med that JiraServicedesk binary update package actually also contains JiraSoftware bin package and can/will upgrade that too?  :)  

Regards
Brian 

[Nic Brough -Adaptavist-]

Not containing it, but it may be replacing the one you have.

As I said, I'd skip the second install and do it in the UI, that will get you the right versions!

[Brian]

Thanks.
Can't do it through UI though, because systems have no outside access, so I have to fetch, transfer and install/load manually ;) 

[Nic Brough -Adaptavist-]

Ah, ok, well, this is a bit obscure but you can still do it.

You'll need to read up on *exactly* which version you should take for your version of Jira (Core) and then go to the rather well-hidden "download the .obr" list over at https://marketplace.atlassian.com/apps/1213632/jira-service-management/version-history

.obr files are a slightly different packaging to apps, often used for more complex apps, but also providing the packaging for Jira Software and Jira Service Manangement downloads.

So, if you fetch from https://marketplace.atlassian.com/apps/1213632/jira-service-management/version-history on your client machine, you can then go to "manage apps" and upload the .obr you download - that will install/upgrade the JSM application!