Upgrading to JIRA 7 throws a NoSuchMethodError on com.atlassian.crowd.embedded.api.User

[jdespatis]

Hello

I'm trying to upgrade from 6.4.14 to 7.0.10, but my Jira refuses to start, I get this error:

java.lang.RuntimeException: javax.servlet.ServletException: java.lang.NoSuchMethodError: com.atlassian.jira.security.JiraAuthenticationContext.getLoggedInUser()Lcom/atlassian/crowd/embedded/api/User;

I've seen this post https://confluence.atlassian.com/jirakb/upgrading-to-jira-7-throws-a-nosuchmethoderror-on-com-atlassian-crowd-embedded-api-user-781396615.html?_ga=2.65736174.1329676209.1523779943-1644837735.1523779943, so I've removed those plugins as indicated, but still same problem

Here is the list of my current installed_plugins:

analytics-client-3.15.jar

atlassian-chaperone-2.0.4.jar

atlassian-client-resource-1.2.2.jar

atlassian-pocketknife-api-commons-plugin-0.21.0.jar

atlassian-pretty-urls-plugin-1.8.jar

atlassian-timed-promise-plugin-1.0.18.jar

base-hipchat-integration-plugin-6.29.2.jar

base-hipchat-integration-plugin-api-6.29.2.jar

hipchat-core-plugin-0.10.1.jar

hipchat-core-plugin-0.8.3.jar

hipchat-for-jira-plugin-1.2.11.jar

hipchat-for-jira-plugin-1.3.5.jar

hipchat-for-jira-plugin-6.29.2.jar

jira-bamboo-plugin-7.3.34-D20151001T024454.jar

jira-development-integration-plugin-3.3.15-D20151029T091531.jar

jira-dvcs-connector-plugin-3.3.16-D20151002T054424.jar

jira-email-processor-plugin-1.0.38.jar

jira-fisheye-plugin-7.0.13-D20151002T052328.jar

jira-greenhopper-plugin-7.0.11.jar

jira-healthcheck-plugin-1.1.6.jar

jira-ical-feed-1.1.1.jar

jira-ical-feed-1.4.3.jar

jira-ical-feed-1.4.6.jar

jira-issue-nav-components-6.2.23.jar

jira-issue-nav-components-6.5.0.jar

jira-software-application-7.0.10.jar

jira-software-monitor-plugin-0.1.0-D20150923T085539.jar

jira-software-plugin-1.32.jar

jira-transition-triggers-plugin-3.1.7-D20151001T030118.jar

jira-workinghours-plugin-1.5.10.jar

plugin.1032772148289305013.jira-fisheye-plugin-6.1.6.jar

plugin.1510643431240802748.jira-dvcs-connector-plugin-1.4.3.jar

plugin.1631569822471931126.jira-ical-feed-1.4.1.jar

plugin.1756901689266603652.atlassian-universal-plugin-manager-plugin-2.16.2.jar

plugin.2266153772363866648.jira-importers-plugin-6.2.3.jar

plugin.2708945939213985575.jira-dvcs-connector-plugin-2.0.9.jar

plugin.3336191563080906722.jira-importers-github-plugin-2.0.4.jar

plugin.3461229044642696936.stp-3.10.6.jar

plugin.3520616461516178316.jira-importers-github-plugin-2.0.10.jar

plugin.3551140839629087103.atlassian-universal-plugin-manager-plugin-2.18.4.jar

plugin.3875547790984883911.jira-importers-redmine-plugin-2.1.0.jar

plugin.3894633997288496836.workflow-designer-plugin-6.2.0.2.jar

plugin.4035963199014828037.jira-importers-bitbucket-plugin-1.0.10.jar

plugin.4050324100862240458.jira-importers-bitbucket-plugin-1.0.15.jar

plugin.4876680680109848737.jira-importers-plugin-6.0.33.jar

plugin.5220386782623171798.atlassian-bonfire-plugin-2.9.13.jar

plugin.5266495962731138108.jira-importers-plugin-6.1.6.jar

plugin.5331305897176975078.jira-fisheye-plugin-6.2.8.jar

plugin.5956963687643322595.atlassian-universal-plugin-manager-plugin-2.13.3.jar

plugin.6024998505365357503.jira-calendar-plugin-2.1.11.jar

plugin.6773452877438653615.schizophrenia-1.0.1.jar

plugin.6995180309525127682.jira-bamboo-plugin-6.1.10.jar

plugin.7361771224250283794.atlassian-universal-plugin-manager-plugin-2.22.9.jar

plugin.7474165847043087945.jira-importers-plugin-6.2.7.jar

plugin.7495671753733616777.jira-welcome-plugin-1.1.48.jar

plugin.7629860039152804395.jira-importers-bitbucket-plugin-1.0.4.jar

plugin.7854481991635684569.jira-importers-bitbucket-plugin-1.0.8.jar

plugin.824352531452975731.jira-importers-redmine-plugin-2.0.7.jar

plugin.8646407923490731984.workflow-designer-plugin-6.1.0.11.jar

plugin.8923581713166626986.jira-dvcs-connector-plugin-2.0.6.jar

plugin.9005483106275868880.jirasslplugin-2.0.jar

pocketknife-features-plugin-0.5.1.jar

stp-3.5.20.jar

support-healthcheck-plugin-2.0.6.jar

tempo-accounts-3.0.8.jar

tempo-core-4.1.4.jar

tempo-plan-core-3.5.8.jar

tempo-plugin-8.2.5.jar

tempo-teams-3.0.4.jar

And here are they in order to download them:

https://wetransfer.com/downloads/4bae40b847818a56af1cd1a11ba209ed20180416102002/3ca0cb1ff8550fb61da42d0b23e3963220180416102002/766d25

Any help is welcome !

Best regards

[Alexey Matveev]

Try to run Jira in Safe mode. If it works, then enable plugins one by one and you will find the one, which throws the error.

https://confluence.atlassian.com/upm/disabling-and-enabling-add-ons-273875716.html

[jdespatis]

Thanks Alexey, I've done that, it's ok now

[Mirek]

I see couple of old duplicates of the same plugin in your list like for example:

jira-ical-feed-1.1.1.jar
jira-ical-feed-1.4.3.jar
jira-ical-feed-1.4.6.jar

I suggest to remove all old and duplicated .jar files. First make a backup of all, then one by one remove starting from the old (based on a date, so you can sort by it). From some point JIRA will finally start up if the folder only contains compatible and up to date plugins. You can also compare with marketplace if the version is compatible or not.

[jdespatis]

Thanks, I've cleaned all duplicates, but still same problem.

I've tried another strategy: go to safe mode before upgrading, in order to be able to launch Jira 7 without addon, and then install / upgrade it one by one

It has been successful so far. I can continue the upgrade to last Jira I hope !