Usability of how the next Workflow (transition) options are displayed

[Ian D]

In JIRA, as issues transition through their workflow, the available transition options are displayed at the top right of the view-issue page.

Typically 1 or 2 options can appear, but if there are more options available they won't fit into hte space availale and so get bunged into the options of a drop-down button called "Workflow". I find that many users just don't know what that means so ignore it ... leading them commenting on an issue rather than clicking it through its intended workflow.

The question: Is there are way to adjust which options appear in which order? This way I could ensure the most relevant option/s are displayed, and let the fringe case go into the dropdown.

This one usability/display thng is the root cause of a fair amount of confusion for users.

[Mark Symons · Accepted solution]

Just like Dieter says, you'll need to tweak the ops.bar.group.size.opsbar-transitions property. Here's the reference:

https://confluence.atlassian.com/display/JIRA/Configuring+Workflow#ConfiguringWorkflow-Changingthenumberoftransitionbuttons

Note that it also answers your second question about how to change the order of the buttons.

[Ian D]

I realise i'm replying a loooong time after the post, but thanks very much for the info Deiter and Mark - the associated link to the relevant jira config info page is Gold!

[Dieter]

The only thing you can do with out of the box features is to increase the ops.bar.group.size.opsbar-transitions parameter in jira-config.properties . E.g. set it to 5 and 5 transitionn buttons will be displayed on the top. The 6th and following will go into the Workflow button