User Mentions not working

[John P]

When we try to use @ the usernames are not getting auto populated. Anyone has some across this issue. This happens only with a specific set of users, while some of our users are able to do the @ mention. Any idea whys this is happening?

[Mikael Sandberg]

Check to see that the users that cannot be @ mentioned have Browse project permission. Also check out this KB, Mentions are not working in JIRA applications, for other reasons that the mention may not work.

[Taranjeet Singh]

@John P Can you check if all your users (who are not able to @ mention users) have "Browse Users" global permission in JIRA ?

[Brian McNeill]

That worked for me. Any reason why jira_users should not have this feature?