User Picker (multiple users) fields

[Sarah Cristina Bizewski]

This week we migrated an org to another org, and we had a problem in the User Picker (multiple users) fields, where service team permission users can't select anyone. Administrators, on the other hand, can. What could it be?

[Alex Koxaras _Relational_]

Hi @Sarah Cristina Bizewski 

You haven't provide a lot of info to better understand the cause of this. Certain questions:

• Where in the workflow do the agent can't select anyone?
• Does the project use the same permissions as in the other org?
• Do the agents in this project, are in the "Browse users and groups" global permission (possible cause)
• When you say administrators, are you referring to project admins, or to jira admin?

Cheers.

[Sarah Cristina Bizewski]

Where in the workflow can the agent not select anyone? It is a purchase flow, after the quotation, the approval of the quoted value is carried out. In the workflow, in the transition of stages, we have defined the "approvers" field, and the admin users can view them. Only the service team users of the project cannot.

Does the project use the same permissions as in the other organization? Yes, nothing has changed. As mentioned earlier, administrators are able to perform the action

Os agentes neste projeto estão na permissão global "Procurar usuários e grupos" (possível causa): Onde verifico?

When you say administrators, are you referring to project admins, or to jira admin? Jira admin 

[Alex Koxaras _Relational_]

You have to ask the jira admins to check the global permissions:

[Sarah Cristina Bizewski]

I have validated the global permissions settings, and they seem to me to be correct.
But user Alana, for example, remains without access.

[Sarah Cristina Bizewski]

Sorry, the second print I sent wrong. It is correct

[Alex Koxaras _Relational_]

Jira-servicemanagement-users-dynamox is not granted the browse users and group global permission, at least from what I see in your screenshot. So you have to grant them this permission