User assign problem

[Keven Alex Oliveira Lopes]

Hello,

I have a huge problem regarding the assign of the user.

It shows the following message:

"Failed to Retrieve User 557058:8a86ce8a-6ccd-4e3c-8959-d73d7b80c66d"

Can you help me with this point.

[Steven Codd]

I have been getting these messages this morning. New project that was set up using a CSV import. Have not seen this particular message before.

[Andrei Loutchouk]

This is the first result to show up in search, but original issue created back in May?

[Zack Foster]

Ditto, widespread issue?

[Kimberly Chrislip]

I hope it is an Atlassian issue. It is across all my tix.

[Zack Foster]

Seems to be resolved now in my instance

[Nora Darvirris]

Mine just started doing this, did you find a solution?

[Moses Thomas]

@Keven Alex Oliveira Lopes   I suggest you contact  your  Jira admin to  verify whether or   not this  user is deactivated.

[Keven Alex Oliveira Lopes]

Hello,

I am the admin.

Sudently I got this problem with a lot of issues

[Moses Thomas]

@Keven Alex Oliveira Lopes  could you  check  in user management  whether user exist ?

[Keven Alex Oliveira Lopes]

@Moses Thomas  

How can I know which is the user?

It only shows 

"Failed to Retrieve User 557058:8a86ce8a-6ccd-4e3c-8959-d73d7b80c66d"

[Moses Thomas]

@Keven Alex Oliveira Lopes  Ok  let say  what do  you try  to  do  to  obtain  this  error ?

[Keven Alex Oliveira Lopes]

See image below:

[Moses Thomas]

@Keven Alex Oliveira Lopes   it might be that  this user has been  deleted ,  it like   you are using the  new  jira  issue  view in  cloud,  in  which  we don't have the  Activity tab"  so  that we could get  any  info  about  user,  you  would  need to  do  this  from  database,  which  you don't have access.  You  may need  to  create a ticket  in  atlassian  support  see support policy Support policy or wait  for  some one to  attend to  you  here.

[Keven Alex Oliveira Lopes]

Yes maybe this is the case, but its too many tickets for just one user.

I tried to enter the link you provide but Page not found.

Can you provide me the link to create a ticket for Atlassian please.

[Moses Thomas]

@Keven Alex Oliveira Lopes  There was a space at the end  of the link try now.

[Kimberly Chrislip]

Was there a resolution to this issue? I am getting the same "Failed to Retrieve User" to almost every new tix created in my company. All the users are active users.

[Kimberly Chrislip]

Issue is now resolved/fixed itself on my end. Believe it may have been a server issue on Atlassian end.