User can't create issue, though proxyName and Port is configured

[Alexander Richter]

This question is in reference to Atlassian Documentation: Unable to create issue after upgrading to JIRA 7

Hi there,

some Users are not able to create issues and in the logs you can relate to the articel above.

So i checked the proxy configuration and it's 100% like the given configuration in the documentation.

Is there anything else i should check?

Best Regards,

Alex

[Nic Brough -Adaptavist-]

The next step is to find a pattern in the users who are failing to do things, or their requests.

Are they able to create some issues in some projects, or is it just they can't create at all?  Are the users all in one physical location?  And so-on