User name scrambled in Freshdesk

[Henrik Sihvonen]

We have an integration to Freshdesk (FD) and previously we could see the names on the Jira comments when they were updated to FD but now they are just a string of characters:

Is there any way one can allow for my user name to be shown?

The current way it requires me to go to the Jira note to check if it was meant for me or not.

[Jack Brickey]

This is associated with GDPR. AFAIK you cannot leverage any system fields (assignee, etc) in the clear. You could try to figure out how to leverage a custom text field.

[Henrik Sihvonen]

Thanks for the suggestion, but then it means more work and fields to migrate to FD and connect to the comment.

[Jack Brickey]

agreed. I'm in the process of the final migration off of FD at the moment and glad to be down to a single tool.