User not receive account activation email.

[Dhara Patel]

Hi,

My admin have created account and the person did't get activation link on thair email ID.

- We have checked that we are ising correct email address.

- We have also try to from "Having trouble logging in?".But not getting mail for that newly created account.

Please guide me further to get that account activation email for that new user.

[John Funk]

I would just open a support ticket with Atlassian - 

https://support.atlassian.com/contact/

And just tell them the problem you are having. 

[Dhara Patel]

Yes my problem is resolved now.

[Hatice Cesur]

Hey @Dhara Patel

Do you receive a solution for your problem. We have the same Problem in our Team.

[Dhara Patel]

Thanks for your suggetion. 

I have created  Support ticket and i will wait wor the solution for my issue.

[Dhara Patel]

Now, For this do i have to create new account?

Can i create new account with same email Adress ?

And how can i delete this existing account first?

[John Funk]

I had the same issue and ended up having to open a support ticket. That's probably your quickest solution.