User unable to complete sprint

[Natali]

Hi All,

We are encountering an issue in our Jira Data Center instance, version 9.12.12, where a specific user is unable to complete a sprint. The "Complete Sprint" button is unavailable to them.

The following message is displayed when attempting to complete the sprint: "To complete a sprint you must have Manage start/complete sprints for all project on the source board."

We have investigated several potential causes and would appreciate your assistance in resolving this. Here are the steps we have already taken:

• Project Admin Status: The user in question is an administrator for the relevant project.
• Permission Scheme: According to the project's permission scheme, project administrators have both "Edit" and "Manage Sprints" permissions.
• Consistent Permission Scheme: We have another project utilizing the same permission scheme, and the user can successfully complete sprints in that project.
• Single Project Association: The sprint is associated with only one project.
• No Conflicting Permissions: The user is not a member of any other permission groups within the project that might have lower permissions than the administrator role.

Despite these checks, the user is still unable to complete the sprint. We are unsure of what further troubleshooting steps to take and would be grateful for your guidance.

Thank you for your time and support.

Natali

[Piyush Annadate _ACE Pune_ · Accepted solution]

Hello @Natali ,
Though user have permission as Manage Sprint in the project associated with the board - there could be a chance that the Sprint is associated with some other board.

Trust me, I had similar issue and lot of head scratching, post all the checks I found that the sprint was created from another board as origin and it had additional projects associated.

Check the origin board id via rest api: http://{baseurl}/rest/agile/1.0/sprint/{sprintId}'
Check for originBoardId, and get the associated projects inside that.  


Ref . https://developer.atlassian.com/server/jira/platform/rest/v10006/api-group-sprint/#api-agile-1-0-sprint-sprintid-get

[Kai Becker]

Hi @Natali 

to add to @Walter Buggenhout answer: The permission check requires that the person has the  "Edit" and "Manage Sprints" permission for all projects belonging to the filter.
Sometimes your filter spans over more than one project without notice because the issues do not show up on the board because of the column mapping. Nevertheless these will block start/stop sprint.

What you could do to debug: Open the board filter and try to exclude the projects you know and see if there are still issues left from other projects. To do so use the following:

(your filter query) AND project NOT IN( put in the known projects here)

Hope this gets you started

[Walter Buggenhout]

Hi @Natali,

Can you share your board filter? In most cases, this is because the board filter is what is commonly called "complex".