Users' active directory groups not updating in JIRA

[BALARAJU NISHANI]

When a new user is created in Active Directory, JIRA pulls all of the user and group membership

info correctly. But if the user is added to or removed from a group, the change is not reflected in

JIRA, even if I click the "synchronize" button.

We're on JIRA v5.2.9

I checked the logs and do not see any errors. The synchronization shows as successful.

I assume I'm missing something obvious. Any ideas?

Thank you

[Teck-En]

You might be getting the problem addressed in the KB article: https://confluence.atlassian.com/display/JIRAKB/New+or+Deleted+Users+and+Groups+from+Active+Directory+are+not+Synchronised+in+JIRA

If you don't mind, try post the synchronization traces so other community users can take a look as well.