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Users can not add reviewer

Miriam Castelli October 7, 2024

Hello, 

the team member can not add any reviewer to the tickets anymore. 

It worked just fine until yesterday (no changes from our side)
Now it says: "no option" when they try to select a name in the reviewer field.

 

*I am the admin and I am still able to add a reviewer. 

 

Thank you for any advice.

 

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1 answer

1 vote
Samuel Gatica _ServiceRocket_
Community Champion
October 8, 2024

Hi @Miriam Castelli 

Welcome to the community!

Please ensure the user has the "Browse users and groups" Global permission

 

I hope this helps!

Best regards

Sam

 

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