Hi Ellen,
If I understand your problem here, users are not getting notifications for changes they made where they @mention themselves. I tested this in my own Jira Cloud account and I found that I too did not get such a notification.
However I think it is open to argument as to the expected functionality here. The @mention is designed to bring that issue to the attention of someone else that is not necessarily already watching the issue itself. The use case here I think it specifically designed to notification other users. Hence, I think the design of the feature was not really intending users to mention themselves. I'm not sure I understand why you would want to notify yourself. I guess I could see that being useful if you are trying to track changes/events via email, but I don't think this specific use case was considered in regards to the way this feature is implemented in Jira.
I am not certain if perhaps users would have received a notification of mentioning themselves in the past. I suppose it is possible it was working that way in the past, but I am finding it difficult to test potential past Cloud functionality to either confirm or deny that.
Currently, it certainly seems like the personal preference to 'Do not notify me' of your own changes is being honored above the functionality of the mentions themselves. In my view I think that would be the desired way to honor these settings.
However I am open to alternative views, and I would be interested to investigate this further. Could you reach out to your users and see if perhaps they can last identify a date/time when they received a successful @mention of themselves. Perhaps we can create a support case specific to your Cloud site URL with that information to see if we can track down if there were any changes to your environment that might have caused this changed behavior in the product.
Regards,
Andy
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