Users not receiving invitation email

[James A]

Hello,

Users invited to work in the account mostly do not receive the invitation emails including test invitations to my email address. Assistance is needed.

Thanks,

J

[Andy Heinzer]

Hi James,

I took a closer look at your site, but from what I can see all the users invited have delivered events in the SMTP logs.  None of these email addresses I have found, including your own, show any kind of suppression message that we would typically see if an email server was rejecting or bouncing a message from our services. Strangely, most of the recent messages sent do not have a open event, but they do have a delivered event.  Which would tend to indicate that the message was delivered to the destination server, but perhaps it was filtered out either by user filtering or perhaps spam filtering.

I've reviewed the 5 accounts shown on your site, but if you wanted to provide the specific email addresses you are using to send these invites, perhaps I can look into more details here in regards to their delivery.

Andy