Users unable to access jira even having site access

[kumari.yatam]

Users are having both access on site and Jira Software. But, still unable to access the account. May I have a resolution for the issue.

Thank you

[Nic Brough -Adaptavist-]

Jira Work Management is currently the core of Jira, not Jira Software.

Could you show us what makes you think the user has Jira Software access?

[Harald Seyr]

Hi @kumari.yatam 

can you provide more details? E.g. what page they try to access (login page? or some issue? or a board?), what they see when opening the page, what they enter and what (error) message they receive.

Thanks

Harald

[kumari.yatam]

When I try to click on Jira work environment after logged in, it is navigating to service desk page.

[Harald Seyr]

ok, this looks like "Jira Work Management", that I am not familiar with. Maybe you change the tag of your question from "jira software" to "jira work management", then someone from there can pick it up.

[kumari.yatam]

Sure Thanks.