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Using AI to categorize tickets

jovanio_junior
Contributor
September 13, 2024

 

Imagine I would like to use some AI to do the following: An AI reads a text field and, through its analysis, the AI ​​itself classifies the call using an option list field. Any tips on which AI to use?

1 answer

0 votes
Tinker Fadoua
Community Champion
September 13, 2024

Hi @jovanio_junior 

In my opinion not the best option as there will be some disappointments and some duplicate work.

Best,

Fadoua

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