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Using ServiceNow Create Jira Issue not able to set Assignee with user_name

thorngje
Contributor
June 22, 2020

ServiceNow Create Jira Issue REST API sends a valid user_name to Jira but the created issue assignee field does not update to the valid user_name passed in the REST API.

 

I have had this working in the past but seems as if has stopped working.   Is there a system log on Jira side I can check for issue created and assignee value.

 

Issue created screen shot.

Issue Created.png

1 answer

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thorngje
Contributor
August 31, 2020

need to user accountId to set assignee.

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