Value Field (JSU) Condition is not working, when using OR operator ||

[Vikrant Yadav]

Hi Guys,

I am adding condition Value Field (JSU) Condition for a select list field.

I want that for 3 value this transtion dont work. I have tried to add OR operator but not working.Please suggest.

[Denise_Wuethrich_beecom_products · Accepted solution]

Hi, @Vikrant Yadav 

Field value should be a value and not an expression or list. 

But for each value, you may define one condition:

1. Condition: field != Payroll
2. Condition: field != EDI
3. Condition: field != Custom Configuration

You can try this but best to create a JSU Servicedesk ticket to get you guided: https://servicedesk-apps.beecom.ch/servicedesk/customer/portal/3/user/login?destination=portal%2F3

[Vikrant Yadav]

Thanks @Denise_Wuethrich_beecom_products  I know defining 3 different condition it works, but it am trying in one condition only. 

Thanks for the suggestion. 

[Partibha Rani]

Hi @Vikrant Yadav 

You can try using JQL Condition. Query looks like:

key = {issue.key} AND field != Payroll AND field != EDI AND field != Custom Configuration

[Vikrant Yadav]

Hi @Partibha Rani 

I have tested using AND and OR operators for both the cases , it's hiding transition for all Team field value, not only for EDI,Payroll.

Thanks

[Partibha Rani]

Hi @Vikrant Yadav 

I would suggest to please verify the query in Advanced Search query editor by replacing the current issue key with {issue.key}

And Always use, AND with "key = {issue.key} AND", as it checks for the current issue.

You can always create a JSU Service desk ticket to get you guided: https://servicedesk-apps.beecom.ch/servicedesk/customer/portal/3/user/login?destination=portal%2F3