Value "Unknown" in version selection list

[Jim Winsor]

Is there a way to remove the value "Unknown" from the version selection dropdown?

We have projects that have a required version field, and we want them to pick a valid version. "Unknown" is presented in the selection list, even though it is not in the version list for the projects.

[Nic Brough -Adaptavist- · Accepted solution]

"Unknown" is what Jira displays for "no version data". It's for us humans who don't necessarily understand that a blank line on a drop-down list means "no data"

The question here is about determining what you *actually* want to happen here. There are four options:

1. You want your users to always fill in a version and not offer "unknown". Make the field mandatory
2. The field is optional, and you want a clear indication that the version can be left empty. Keep the current behaviour and educate your users that "unknown" is the display for "no data"
3. The field is optional, but you want to rename "unknown" to something more relevant. I think you might be able to do this with the in-place translations, but if not, then you need to look up "customising text in Jira"
4. The field is optional, but you want rid of "unknown" and to offer the user a blank option with no indication that there is an option for "no data". You'll need to hack some code to remove the display of "unknown"

[Nic Brough -Adaptavist-]

Yes, you'll see it when searching etc, because it may be a valid option. It shouldn't let you use it though.

[Jim Winsor]

Thanks, Nic.

We have made the field required, but still see Unkown as an option. Is this because some of the issues may have no data in this field, from when the field was optional?

Jim

[Alexey_Rjeutski__Polontech_]

You can edit field configuration and mark field as required. Please refer to https://confluence.atlassian.com/display/JIRA/Specifying+Field+Behavior#SpecifyingFieldBehavior-Makingafieldrequiredoroptional

[Jim Winsor]

Thanks, Alexey, for the reference. Our problem is not how to make the field required, but rather how to disallow the value of "Unknown" from being selected.

Some teams actually use "Unknown" as a version for their project, and it is included in the project version list. Other teams wish to have their members select one of the actual releases for the project. These teams do not have "Unknown" as a release for their project, but it shows up in the selection list anyway.

We need to understand why they can select "Unknown" when it is not in their project's version list.

Thanks!

Jim