Verification code asked each time log in is done (2FA is turned off)

[Ann Mary Siby]

The 2FA for my account is turned off,  but when I try to Iogin , the verification code is being asked each time.

Is it possible to resolve this issue without enabling 2FA?

[Brant Schroeder]

@Ann Mary Siby welcome to the Atlassian community

Are you on a free plan using your own Atlassian account or is your account associated with a company that you work for?