View as Wallboard dont work
Hello!
2 weeks ago our Dashboard in "View as Wallboard" mode stop working.
Shows only loading wheel and black screen.
Dashbord work perfect in standard view.
Jira Cloud.
1 answer
Hi Max,
There are multiple factor which may cause the Wallboard not loading in JIRA. Usually the main culprit is clients network blocking resources from Jira.
To narrow it down and determine whether this is the case, would you be able to provide us the below information when you get a chance:
- Is it affecting other users on the same network or is it only you affected?
- Could you try accessing the same URL on another network (e.g your mobile network) and see if the issue persists?
- Has anything changed on your company's network side recently related to blocking resources?
A very useful diagnostic step is checking your browser for any 'blocked' errors. If you're using Chrome, please follow the below steps:
1. Open DevTools
2. Go to the "Console tab" under the panel.
3. Check for errors in red. You should be seeing errors like the ones below:
You may need to take close attention to the error: net::ERR_INSECURE_RESPONSE mentioning Blocked by CORS Policy.
Those errors would mean that assets in the Network Environment are blocking Atlassian resources.
The solution to this is to have all the domains and IPs specified here whitelisted on your network side.
Do let me know if you have any concerns.
Cheers, Syauqi
The problem looks like on the screenshot, there is 400 errors on POST to route `<our_team>.atlassian.net/plugins/servlet/gadgets/makeRequest`
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