Want to move all tickets from OTRS to Support Desk

[Jeremey Peck]

Is there a way to move my current open tickets from OTRS to Support Desk as we are moving away from OTRS?

[J. Caldwell · Accepted solution]

It doesn't look like there is a plugin/template to handle OTRS specifically for import, which means you'd need to leverage either the CSV or JSON import (assuming you are running a self hosted JIRA instance). You'll want to take a look of here:

https://confluence.atlassian.com/display/JIRA/Migrating+from+Other+Issue+Trackers 

[Marcin Kubica]

Hi @Jeremey Peck wondering if you managed to do the import and if so, how? Cheers.