Want to send email notification is Due date of sub-task is greater than 2 days

[Manish Kumar]

Problem- Want to send email notification if Due date of sub-task is greater than 2 days.

My logic/thought process- If I can create a custom field which will calculate the difference between Due Date and start Date i.e[ Due Date -Start date] and stores the values and If it's value is greater than 2(days) then through Jira automation we can send out email notification . But I am stuck at creating such custom field which will calculate the diff.

Please help me out .it's bit urgent .

Thanks in advance . 

You may reach out to me at 'kumar.manish@cognitensor.com'

[Walter Buggenhout · Accepted solution]

Hi @Manish Kumar and welcome to the Community!

An easier way to do this, would be to create a filter via filters > advanced issue search like this:

Project = <your project> AND issuetype = sub-task AND due <= -2d AND resolution = unresolved

Save the filter and from the details section next to the filter name, create a filter subscription that sends out a digest mail to whomever needs to be informed on a scheduled basis.

Instead of using an email notification, you could also use this as a quick filter on a board or as the source for a dashboard gadget, thus reducing email spam and creating more engagement with your users to actually use the tool instead.

Hope this helps!

[Manish Kumar]

Hi @Walter Buggenhout ,

I tried the above filter but somehow it's not returning the correct list of issues/sub-task , as I can see the sub-task which is having due date less than 2 is also getting fetched.
Like for ex. the sub task having same start date and due date is also coming in this filter .

project = DEEP AND issuetype = Sub-task AND due <-2d

[Manish Kumar]

Hi @Walter Buggenhout Thanks a ton for replying !!!! I am going to try this out as you suggested and hoping if it solve my problem. 

Thanks again!