Using the smart key to get the last comment Last Comment :{{issue.comments.last.body}}
but when a user is tagged in the comment it extracts as user smart key ,i need the tagged user name
Hi @Emil Moses
What are you trying to do with the displayName value? Knowing that may help the community to offer more specific suggestions.
Until we know that...
The way mentions are implemented, the comment only contains the accountId value, and no other user information.
There are a couple of work-arounds for this for an automation rule:
Kind regards,
Bill
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