We couldn't add this comment

[Paul Terry]

I have customer's who are getting a pop-up in the Service Management portal saying "We couldn't add this comment. Try adding it again in a few minutes", this is every time they try to add a comment to a request through a web browser on their laptop. If they do exactly the same on a mobile device, they can add comments without any errors / problems.

Does anyone have any ideas what this could be?

[Darryl Lee]

Hi @Paul Terry ,

This is Darryl, I am here to help.

Could it be resolved after clearing up the browser's cache/cookies or trying on a different browser?

If this issue persists, please consider reaching out to Jira Service Management Support and my colleague will help you from there.

Thank you and hope this helps.

Kind regards,
Darryl Lee
Support Engineer, Atlassian

[Darryl Lee]

I just tested and it works fine on my Jira Service Management cloud.

I used Chrome.

[Paul Terry]

Hello @Darryl Lee 

Thank you for the quick response.

Unfortunately, they have cleared cookies / cache and tried multiple browsers (Chrome, Edge, IE) already.

I will raise a support call. Maybe it is their environment.

Paul

[Darryl Lee]

@Paul Terry 

I am sorry to learn that the cache/cookies are not the root cause here.

Hope your issue will get resolved soon.

Kind regards,
Darryl Lee
Support Engineer, Atlassian