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We couldn't save your comment

Donny G France
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October 27, 2020

Suddenly I couldn't save any gif attachments to the ticket. Whereas previously there was no problem when doing it.

My filename does not have any special character, I try to use lowercase only but still with the same result.

A warning message pops up:
We couldn't save your comment
It might be empty or have invalid formatting. If you copy-pasted, try removing the formatting and adding it directly in the editor.

1 answer

0 votes
DPKJ
Community Champion
October 27, 2020

@Donny G France Welcome to the community!

Have you tried refreshing browser or using different browser? I just tried adding GIF in Jira comment, and it works perfectly fine.

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