We have lost all admin access

[Zain Ahmad Khan]

Hi community,

We have lost admin access to our instance and I'm unable to find a damn option where we can reach out and create a ticket with Atlassian to help us resolve it.

The Admin user was removed or closed for some reason or we changed their email and now no one in that account is admin and we can solve billing.

[Trudy Claspill]

Hello @Zain Ahmad Khan 

Welcome to the Atlassian community.

To get help with getting another person made an Organization Administrator for your company's site submit a ticket through

https://www.atlassian.com/company/contact/purchasing-licensing#/ 

Ensure you select "Continue without logging in" .

From there, the Atlassian team will ask you some questions to validate your company's "ownership" of the site and then should be able to help you with getting another person added as an Organization Admin.

To avoid the problem in the future your company may want to institute a policy of always having at least two people with Organization Admin access, and make it part of a person's exit process to find out if the Org Admins need to be updated based on the person's separation from the company.

[Ayla]

That’s definitely a frustrating situation. If no one has admin rights anymore, only Atlassian support can step in and restore access after verifying ownership. You’ll want to raise a ticket with them under account or billing issues.

In the meantime, it’s worth double-checking whether anyone in your organization still has site admin or org admin rights — sometimes a billing contact or domain admin still has elevated access but gets overlooked. Also try logging in through the admin portal with your company email, in case another org admin is still active there.

If all else fails, providing billing details or domain ownership proof usually helps Atlassian confirm and give you back admin access.

[Marc - Devoteam]

HI @Trudy Claspill  or @John Funk are you able to bring this upon Atlassian Supports radar, by flagging the issue?