We receive tasks but clients don't see our responses.

We are using Cloud version and there is problem that our comments are not send.

Everything were okay 6 days ago.

1 answer

0 votes

Welcome to the community.

Have you made any changes recently?

Have you checked Project settings > Customer notifications?

Is this isolated only to customers? Do agents receive notifications?

Have you checked your outgoing mail server?

Do your customers receive notifications when the issue is resolved?

BR, Olga

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