Web Resource : Could not find a file in configured directories

[Marine Tm]

Hi,

I am trying to install web resource using script runner in my jira software test environement instance. However I am getting an error saying 'You need to configure at least one alternate resource directory before using a web-resource, see the documentation' & 'Could not find <tt>kb.css</tt> in configured resource directories:'.

I created one file 'kb.css' and put it under 'C:\Program Files\Atlassian\Application Data\JIRA\' location.

-> kb.css contains :

.cv-kb-portal-view .cv-kb-view-iframe-container .kb-view-iframe{
width: 100% !important;
}
.cv-kb-portal-view .aui-page-panel-inner.cv-kb-portal-view-inner{
width: 80% !important;
}

I have put this line 'JVM_REQUIRED_ARGS='-Dplugin.resource.directories=C:\Program Files\Atlassian\Application Data\JIRA\kb.css' in setenv.sh file as suggested in web resource documentation. I restarted jira instance several times but this seems taking no effect. I am still getting the same error as mentioned above.

I have entered below details in web resource :

Note : KB Window

Context : customerportal

Key : kb

Resources : kb.css

So how can I configure resource directory so my script file can be found?

[Nic Brough -Adaptavist- · Accepted solution]

I suspect you might need to escape the space character in the path you've given to the plugin-resource-directory parameter

[Marine Tm]

@Nic Brough -Adaptavist-  Hello,

there is no space character

[Nic Brough -Adaptavist-]

Er, there very much is.  Please re-read the path you gave us, there is a space in "Program Files"

[Marine Tm]

Hello @Nic Brough -Adaptavist-  because there is a space in my desk as you see in this picture below

[Nic Brough -Adaptavist-]

Right, so you see that there is a space in the path and what you said earlier is wrong. Try escaping it in the parameter.

[Marine Tm]

@Nic Brough -Adaptavist-  i will change the directory and see if it works ...

thank you

[Marine Tm]

@Nic Brough -Adaptavist-  

the error persist

[Nic Brough -Adaptavist-]

How have you escaped the space in the parameter?

[Marine Tm]

i finally found the mistake ....

my file kb.css is located on

'C:\Program Files\Atlassian\Application Data\JIRA'

then i just remove the \kb.css in the url :

C:\Program Files\Atlassian\Application Data\JIRA\kb.css