Webhook not firing when issue created

[David Brown]

Hi,

I created a Webhook that will fire when issue is created in our "Help Desk" project.  The issue is, that it doesn't appear to be firing when a ticket is created.

The JQL filter is just set to project = "Help Desk"    The JQL filter was created with the assist of the input offering suggestions during creation.  So I suspect the JQL is correct, but the webhook does not fire.

I saw several other tickets with similar issues and there was notes to look in Settings -> Audit Log, but the only things I see in there are my efforts to create test tickets to fire the webhook.   I don't see any logs that show the webhook firing.

The configuration consist of the following settings:

• Name of Webhookk
• Webhook Target URL
• JQL Filter:  project = "Help Desk"
• Trigger: "Issue" created

[Mohanraj Thangamuthu]

Hello, Good day. Please check the workflow and confirm that "Issue created" post function is present on issue create workflow. If its there then it should work as we don't have any reported issue.

If its okay you can try to replace the URL to https://webhook.site/#!/view/d9f8e659-7e46-4375-99ab-e0afdd959293 and check if this site is receiving the payload

[David Brown]

I've tried the webhook site also and it didn't receive any calls either.

The webhook definitely isn't triggering.

[Mohanraj Thangamuthu]

Please create a ticket at https://support.atlassian.com/contact as we need to review the logs from backend

[David Brown]

I spoke with my JIRA admin and he said POST was enabled in the workflow and provided this screenshot.   

I will take a look at the webhook.site link you posted.