What counts as a user under Atlassian pricing tier?

[McKenna Hogan]

Hi - I'm exploring app options in the Atlassian marketplace for my team. I noticed that a lot of apps are free for up to 10 "users." I did some research about what constitutes a "user", and it seems to be anyone who has access to the Jira project. Would a user also count as someone who can view the project but not make any changes to it? - like someone else in a different department?

My actual team consists of less than 10 people that would be actively using our sprint boards, however other people outside of our team would want to view the boards.

I also noticed that the attached screenshot says "Cloud Pricing" even though this particular app is available for Jira software as well, which is what we would be using. Does the pricing vary between Jira Cloud and Jira Software?

Thanks!

[Nic Brough -Adaptavist- · Accepted solution]

Welcome to the Atlassian Community!

Yes, anyone who can log in to the system counts as an active user.  Their permissions to see or use any part of the system is irrelevant, it is just "can log in".

If your people in other departments need to log in to see your issues (even if they can't do anything else), they are counted as an active user.

[Trudy Claspill]

Adding to this...

Concerning your last question about pricing, that varies depending on whether you are using the Cloud (SaaS) product or the Data Center (self-hosted) product. Choose that with this pull-down.

[McKenna Hogan]

Great thanks so much for your help!

[McKenna Hogan]

*edit* - I now realize that we will have to move to Jira Cloud to download any apps. But the first part of my question still stands!