What has to be changed if the app is rejected because of an unclear functionality?

[David Okundaye]

Our app was recently rejected because it seems the functions of the app are apparently unclear.
Therefore, I ask what information needs to be available about the app and in what form.
In my opinion, we have a meaningful overview and documentation.
I think the app approval guidelines are pretty imprecise on this subject. I don't know what might be missing.

[Aron Gombas _Midori_]

(I guess it was rejected by the Atlassian Marketplace approval staff.)

The first thing I'd do is pointing them to the precisely written end-user documentation and offer them that you're ready to answer any technical question related to the details of the app logic.

Also you can always comment on the approval ticket and ask for reasoning.

[Nic Brough -Adaptavist-]

I'd suggest sharing your description with someone else in the Atlassian community, to see if they can understand it.  That's one of the things Atlassian is looking for when they read a marketplace product description - would it make sense to someone who is browsing the marketplace for apps that do what yours does?

[David Okundaye]

@Aron Gombas _Midori_ I would like to comment on the approval ticket, but I keep getting this message:

No Access

You do not have permission to view this request

[Aron Gombas _Midori_]

Isn't this possible that the given ticket was created on behalf of some other user, not you???

That would also explain why you don't know the reason for being rejected. Maybe Atlassian gave a detailed answer to that ticket, but you haven't received (the other user has)...

[David Okundaye]

None of us have access to this ticket.
We only got this message from a bot:

Specifically, Unclear functionality
Our criteria for app submissions are outlined here:
http://go.atlassian.com/app-approval-guidelines.
These guidelines apply to every Marketplace listing type that is attempting to go Public, including workflows. We are rejecting your app for now, however, we look forward to reviewing your app after you've fixed the above problems. Hope to see you on the Marketplace soon.

[Aron Gombas _Midori_]

Well, then open a ticket for the AMKTHELP staff and they will help you to find out.

See: https://ecosystem.atlassian.net/servicedesk/customer/portal/9