What is a simple way to Automate Different Request types by Key Words in the email?

[Benjamin Richey]

Ok.. let me explain.  We have left our email as an active way to create a ticket.  The issue I have is there is just one request type..  So every email comes in as General.  I have 8 specific request types and I would like to automatically assign the correct request type to a ticket that is created by email.  

So my thought was to somehow at ticket creation look for matching keywords.  If there is a match to one, assign the request type for that word match.  

Any help is appreciated.  I am open to completely different solutions as log as we do not have to manually set the request type.  

[Mikael Sandberg]

Yes, you can do this with automation. Just check the summary when a email request is created for specific keywords and then change the field request type to the corresponding request.

I have a similar automation that checks the summary field, and if it matches what we are looking for it triggers a JIT access request to Okta.