we are planning to upgrade jira and could you please help me
You can't upgrade it, Cloud handles it for you.
What do you mean you can't upgrade it? I upgrade mine manually all the time.
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No you do not.
You do not have access to upgrade Cloud instances and you do not have access to get the software to do upgrades of it with.
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Maybe I missed something here. Where does it say that OP is running the cloud version? I am running the (soon to be unsupported) server version of Jira, and I do upgrade mine manually.
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Tags at the top right were for Jira Software, Cloud and Jira Software Cloud, so I assumed it was Cloud.
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