What search criteria do I need to find unresolved issues from created vs resolved chart

[Myleen Van Es]

I'm trying to figure out how to find the unresolved issues that I see in the created vs resolved chart. 

When I go to the issue navigator I never find the amount of unresolved issues (in this case 51). What search criteria do I have to use? Right now I can't find the correct number of corresponding issues. 

[Bill Sheboy]

Hi @Myleen Van Es 

I recommend starting with the filter you selected for that chart gadget and looking at the grouping value for the comparison.  

When you run the filter stand-alone, it is looking at "now" and not grouping.  While the chart is instead using the issues' history to perform the grouping and counts.  I suspect it may be possible using the advanced JQL functions to bound your query and make the counts closer: https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#startOfDay--

And my quick experimentation seems to indicate only Story, Task, and Bug issue types are included in the unresolved counts at the bottom of the charts.

Kind regards,
Bill