What would be the optimized way to create a knowledge base in JIRA (without the use of Confluence)

[George]

For traceability reasons, I'rd rather only use JIRA without integrating it with third party tool such as SharePoint or Confluence.

What s the best way to create a Knowledge Base directly in JIRA?

I guess we can create a dedicated project for this. But what would be the ideal workflow to link problem resolution to incidents within several projects?

[Laura Holton _ACE Manchester_]

Hi @George 👋

Welcome to the Community! You pose an interesting question for all of us here, you'll never get a better Knowledge base than using a product like Confluence... as great as Jira is, it's primary purpose isn't to be a knowledge base however the two products compliment each other.

But where there is a will there is away! I would recommend reading this support article on Using Jira applications as Knowledge Base as well as 5 steps to setting up a knowledge base in Jira Service Management.

I hope this helps but if you have any other questions just ask away 😃

All the best,

Laura

[Dirk Ronsmans]

Hey @George ,

If using a 3rd party app (which Confluence isn't really) you can also consider holding off for a while since Atlassian is actually working on integrating a Confluence style knowledge base directly in to Jira Service Management.

It works like confluence and has the same style editor but it shouldn't require any special connections or even additional licenses to create articles for your customers.

A best practice for creating one directly in Jira might not exist as it hasn't been designed to function that way. 

[Nic Brough -Adaptavist-]

Indeed, I've seen it done and it's as clunky as heck.  They ended up with one issue per knowledge base article with a load of unnecessary crud scattered around them because Jira doesn't support "issues as static docs"

[Nic Brough -Adaptavist-]

Oh, and I should echo what @Dirk Ronsmans said - don't try to do it yourself yet, give it a couple of weeks, and keep an eye out for changes being deployed to your Cloud system.

[Pramodh M]

Hi @George 

Welcome to the Community!!

Knowledge base refers to having useful content and information in teams which Confluence does excecptionally well at.

Jira is used for tracking purposes.

I'm not sure how you would use Jira as Knowledge base!

Thanks,
Pramodh