When I drag and drop an attachment into a reply on a ticket, my draft comment is deleted

[samanthacs]

Reporting a bug, where steps to replicate are: 

1. Click to reply to a comment on a ticket 

2. Add text to the comment

2. Drag and drop a file onto the textbox 

Expected: File loads, can continue writing comment, and can send when ready.

Actual: The comment closes and if I click to reply again, the comment is lost. 

Considerations: Sometimes the file tries to load into the main comment box, and other times it anchors to the page as if adding an attachment to the ticket overall. In all instances, the comment in the reply section is lost.

[Trudy Claspill · Accepted solution]

Hello @samanthacs 

Welcome to the Atlassian community.

This is a user community and is a great place to ask questions and have discussions to get input from other users. It is not the best method for reporting bugs or contacting Atlassian directly.

You can check the Atlassian public backlog to see if this bug has already been documented.

https://jira.atlassian.com/secure/Dashboard.jspa

If it has not then you should open a support case directly with Atlassian at https://support.atlassian.com/contact/#/

[samanthacs]

Ah! Thanks for the heads up – Google said this was the best place to post! Appreciate you pointing me in the right direction.