When an automation rule is triggered when an issue is created, the IF condition is not followed

[Tony Chung]

When we create issues, we can choose to keep the default status of Submitted, or change the status to Placeholder. I created an automation rule that says, when an issue is created, if the status is Submitted, transition it to To Do. Somehow this automation rule acts also on issues that are created in Placeholder status.

This seems like a bug to me. Can anyone else offer insight?

[Trudy Claspill · Accepted solution]

Hello @Tony Chung 

Can you provide a screen image that shows your entire rule?

It is possible that you are encountering a Race condition. What actually happens in Jira when you choose the Placeholder status is that the issue is created in the Submitted status and then automatically changed to the Placeholder status. You can see that in the Issue history (if you disable the rule).

The rule is being triggered by Issue Created, so it is executing before Jira has a chance to transition the issue to Placeholder.

You can use the Refetch Data action in the rule after the trigger to have it refetch the issue data, which may be a long enough delay for the transition to occur.

Or you can use the Delay action followed by a Refetch action in the rule after the trigger to delay the next execution an explicit amount of time to ensure the transition has time to occur before the Condition is evaluated.

[Tony Chung]

Hi Trudy, you're absolutely right. Here's the original rule:

I added the Re-fetch issue data and the rule works just as it supposed to!

The audit log shows the extra step, and that's enough time to prevent the transition from kicking in.

Thank you so much for your prompt response! Answer accepted!

[Trudy Claspill]

You're welcome!