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When configuring outgoing mail using office365 SMPT server, test email gives error

Iana
Contributor
January 30, 2023

Hi,
We have an outgoing mail configured to automatically send notifications regarding our tickets.
Since tuesday Jan 24 no notifications have been sent.
I tested the outgoing mail configuration and the connection is succesfull (see SS attached).

mail1.PNG

But when I try to send a test email, I get an error

MTPSendFailedException: 451 5.7.3 STARTTLS is required to send mail [LO4P265CA0197.GBRP265.PROD.OUTLOOK.COM 2023-01-30

mail2.PNG

I found a community post that suggested ticking the TLS option and tried to apply it, but when I authorize the new configuration, the button automatically unticks.

Do you have any ideas what could be going wrong?

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