When creating an request, how can an email be sent out to a group of agents?

[Matthew Wiegartner]

Currently, when we are creating requests, an email is being sent only to the "customer" who has created the request. Is there a way to have this email sent to the group of agents that are responsible for working on the project?

[Ignacio Pulgar]

The easiest way to achieve that would be editing the project notification scheme in order to add the project role Service Desk Agents to the Issue Created event.