When sending a request, the user gets an error although the request itself reaches the system, even

[Алексей]

When sending a request, the user gets an error although the request itself reaches the system, even in a new empty project.

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Failed to create a query. Check that the fields are filled out correctly. Failed to create the issue right now. this may be because content that is not supported has been entered into one or more of the issue fields. If this problem persists, contact your administrator: they have access to more detailed data from the log file.

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how to fix 

[Michael Wohlgemuth]

Hello. 

What type of request do you mean? Are you talking about JSM request, or a HTTP request? 

General disclaimer: If looking for help, always include as much information as is possible (excluding specific urls, keys, tokens, names, passwords and so on). 

[Tuncay Senturk _Snapbytes_]

@Michael Wohlgemuth is absolutely right. There are too many points that need to be identified.

Is it a JSM request or a raw HTTP/API request? 

If the error mentions unsupported content or a failure to create an issue, it’s really important to check the Jira application logs (at atlassian-jira.log). The logs often provide more detailed error messages or stack traces that can help pinpoint whether it’s due to invalid field data, a plugin conflict, or a workflow validator.

The more details you can provide, the better the community can help.

[Алексей]

All data entered correctly. 

[Алексей]

when a user creates a request for technical support, fills in all the fields correctly, but still gets this error