When the restore was done, it overwrote config files, like this one. It should be set to jira-dev.

[Kedar Pepakayala]

When the restore was done, it overwrote config files, like this one.   It should be set to jira-dev.ep.com, not prod jira. The Remote JIRA Directory needs to be re-established, which should be in documentation on Atlassian .

[Andy Heinzer]

Hi Kedar,

The settings on this page are actually stored in Jira's database.  Hence if you did a complete system restore using a Jira XML backup, the settings on this page will be overwritten as a database restore is expected to replace all the data in the database.

Which documentation were you looking at?   From my view of the documentation we have on this in https://confluence.atlassian.com/adminjiraserver071/restoring-data-from-an-xml-backup-802592998.html  it does explain that all user accounts would be overwritten.  Perhaps we can clarify this as well to indicate that settings such as external user directories and SMTP server settings would also be overwritten by this kind of operation.

Would this help?

Please let me know, I am interested to make sure our documentation is clear.

Regards,

Andy