When the ticket is created in the project the status of ticket is OPEN but it is already resolved?

[Anastasiia Hvozdarova]

I am creating a ticket for the project. The status is OPEN (which is good) but the resolution is set as DONE. How is that possible?

By the way, NO post functions with resolutions were configured.

Attaching the workflow and ticket status when the issue is created.

Please, help, how can this be fixed?

[Joe Pitt · Accepted solution]

Aside from checking automation like @Liam Green says, check to see if the resolution field is on the create screen, if so it is required and the user would have to set it to complete the issue

[Liam Green]

Hi @Anastasiia Hvozdarova 

Do you have any automation in the project that might be affecting it?