When use '@' to select member name and save, will show account ID instead of user name

[Somashekar Boregowda]

While commenting on any tickets(bug, CR..) íf you use '@' and the select member will mention as account ID so, other people will not know the name what I mentioned.

Expected: Please show the user name that we selected.

See the screenshot attached.

[Ravya · Accepted solution]

Hi @Somashekar Boregowda ,

Due to GDPR changes in the Atlassian cloud, account IDs are showing instead of usernames. You can refer to a similar discussion on the community:
https://community.atlassian.com/t5/Jira-questions/When-i-use-user-in-comments-it-shows-userid-is-this-a-jira-bug/qaq-p/1074823

Maybe if you can refer to these articles it gives you more information about the GDPR changes:

https://www.atlassian.com/trust/privacy/gdpr?_ga=2.166725053.2042250837.1578479167-1372120514.1552382236

Say goodbye to usernames in Atlassian Cloud

Changes to usernames in Jira Cloud

Hope the information helps,

--Ravya