We have service desk and some of the SD users reply directly to JIRA@ or person@ xxx.atlassian.net.Can we gain access to the inbox, or redirect/cc to our own inbox?Many thanks.
Hi Michal,
You will need to setup your mail handler for that. Here are the instructions:
https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/
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