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Where is "Else" in the new Automation UI?

Casey Gould
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May 9, 2024

I'm trying to do something extremely simple:

  1. Scheduled
  2. If (condition) -> take action
  3. Else if (condition) -> take action

 

I could do this in my sleep in the old UX and no amount of clicking around the conditions or thread is giving me an else option.

Did they get rid of basic if/else functionality or is it hiding somewhere?

I've unblocked myself for now by cloning an old automation with an if-else format to edit, but that's not sustainable or reasonable.

 

Screenshot 2024-05-09 at 9.42.52 AM.png

 

Screenshot 2024-05-09 at 9.43.47 AM.png

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Casey Gould
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 9, 2024

Found it:

You have to add an IF component, select the IF/ELSE type, and then select the IF type you actually want.

If you start by creating your IF, there does not appear any way to go back and add an ELSE.

(Seriously? Tell me I'm wrong here.)

A A Ron Geister [Trundl]
Community Champion
May 9, 2024

That is correct glad you found it.

Like Dave Rosenlund _Trundl_ likes this
Casey Gould
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 20, 2024

I'm glad I found it, but they do need to fix it. It's a significant regression and makes editing existing automations so much more painful.

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Justine Lions
Contributor
August 20, 2025

Hi Casey - I'm experiencing this but I don't quite understand. Can you screenshot what you are seeing to solve this in an example? I'm still not being offered an ELSE anywhere even when I start with the correct IF or ELSE condition. Existing rules seem to have the correct ELSE block and like your OP I cannot seem to work out how to do this from scratch. Thank you for your post.

Justine Lions
Contributor
August 20, 2025

... and I just worked it out. oh boy is that confusing. definitiely needs pictures. perhaps an update to the linked guide at that point.

Like Casey Gould likes this

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